Linc is an end-to-end CX automation solution specialized in retail and ecommerce.

Linc’s solution resolves upwards of 80% of customer service intents automatically, allowing frictionless self-service for shoppers and efficiency for customer service teams, deflecting an avg $3 per session vs agent assisted customer service cases. Linc’s vertically specialized approach increases time-to-value and ROI for leading enterprise retail brands, creates operational efficiencies and increases NPS scores by 7-10 points on average. Linc’s AI webchat is turnkey, with pre-built integrations to all large backend systems and provides over 300 pre-built intents that are specific to retail.